CLIENT CARE

At Advocaat we strive at all times to build and maintain our clients’ trust and confidence in our services, by upholding certain standards with regards to client care.

Standardised client care systems include the proper maintenance of client records, effective billing systems and the provision of periodical updates to clients. We also appreciate that time is usually of the essence in most business transactions and therefore provide prompt replies to telephones calls, faxes and electronic mail, whilst ensuring that appointments are scheduled and clients attended to without undue delay.

Our commitment to client care and confidentiality is at the forefront of our work ethic at all times and our associates are invariably trained to handle clients matters with the utmost professionalism, under the proper supervision of practice heads and partners within the firm, and ably supported by our administrative staff.

Whilst we do not expect our clients to have recourse to complain about our services, we do have a proper procedure in place to adequately address any such complaints, in the unlikely event that our clients are dissatisfied with any aspect of our legal services.

Avoiding Conflict of Interest

In circumstances where a conflict of interest is envisaged, we make it a rule at Advocaat to inform the client involved of the situation as soon as this is discovered and provide them with the particulars of the potential conflict of interest.

In the unusual event of a potential conflict of interest situation arising, the client would be given the option of deciding whether it would prefer to have another firm handle the matter. Advocaat would be willing in such circumstances to recommend an alternative firm.